She answers
Every call, on the first ring, 24/7. Forward only the calls your office misses, or all of them. Your number stays the same.
What are missed calls costing you?
Say your average job is $800, and only one in three missed calls would have booked.
5 missed calls a week → about $69,000 a year
10 missed calls a week → about $138,000 a year
And that’s before the one that was a new system.
Count the voicemails on your phone this week. Each one is a homeowner who may already have called someone else.
Here’s how she works
She books the job
She checks your service area, asks the right questions and books an arrival window straight into your calendar. Every call is sent to your CRM, or to a shared sheet if you don’t use one.
She knows when to hand off
Gas smell, no AC with a newborn, an angry customer: she gives the safety steps and connects your on-call tech. If nobody picks up, she takes a callback.
Don’t take our word for it. Call her.
Kate is our demo receptionist for a sample Houston HVAC company. Call and act like a customer: ask for Saturday, tell her your AC died with a baby in the house, argue about the price. Then ask to talk to a person and hear how a handoff sounds.
A few minutes after your call, it shows up in her public call log: names and numbers masked, every booking and emergency listed.
Let’s talk.
If Kate sounded like someone you’d want answering your phones, let’s set her up for your company: your name, your service area, your prices, your on-call tech. We take on a small number of HVAC companies at a time, so each one is built and tested properly.